Case Study

Stabilizing Fleet Availability Through Real-Time Visibility and Parts Management

Overview

The Westwood Mine faced persistent challenges in maintaining consistent mobile equipment availability.
Manual data entry, inconsistent workflows, and limited visibility into parts delays created a reactive maintenance environment.

With TerraTraax, Westwood transitioned to real-time downtime tracking, structured data capture, and actionable insights—enabling improved prioritization, reduced parts-related delays, and a significant stabilization in availability across the fleet.

The Challenge

Manual process and limited visibility on performance

35%

Availability fluctuation

1. Manual Processes and Lost Information
‍Before TerraTraax, downtime tracking relied on screenshots every 12 hours, handwritten notes, Excel files, and printed sheets shared between supervisors. Information was frequently lost, duplicated, or overwritten, making historical analysis nearly impossible.

‍2. Frequent Parts Delays
‍Parts availability caused significant downtime, but Westwood lacked the data necessary to quantify its true impact. Procurement teams had limited visibility into recurring delays or stockouts.

‍3. Limited Visibility Into Operational Damage
‍Operator-driven failures frequently resulted in large amounts of downtime—sometimes over 280 hours in a single week—but were difficult to address or escalate due to inconsistent data.

‍4. Highly Variable Availability
‍Availability fluctuated widely week to week. Some weeks reached 75%, while others dropped to 40%, creating a highly unstable operational environment.

The Solution
TerraTraax for In-Depth Mobile Fleet Tracking and Analytics

1. Real-Time Downtime Tracking
‍Supervisors now update downtime events directly in TerraTraax, eliminating screenshots, binders, and manual Excel entry. This provides a live and accurate view of equipment status.

‍2. Standardized, Reliable Data
‍TerraTraax provides consistent, structured data for downtime, causes, parts delays, and operator events. This forms the foundation for trusted KPIs and cross-department communication.

‍3. Parts Management Improvements
‍With the visibility provided by TerraTraax, Westwood was able to quantify the true impact of parts delays. A dedicated procurement resource was assigned to support haul truck reliability and used TerraTraax KPIs as a communication and control tool. This effort contributed to a significant improvement in parts availability.

‍4. Improved Daily Prioritization
‍Morning meetings now include reviewing TerraTraax to assess priorities, identify overdue diagnostics, and ensure production minimums are met. This has improved both responsiveness and planning discipline.

‍5. Strong Adoption and Rapid Implementation
‍Implementation was completed within days. Supervisors with limited technical backgrounds were able to use TerraTraax effectively due to its visual and intuitive interface.


Key Results
Increased Planned Work & Reduced Downtime Costs

-76%

Reduction in Parts Delays
‍
Through targeted collaboration between maintenance and procurement—supported by TerraTraax KPIs—Westwood achieved a remarkable 76% reduction in parts-related downtime for haul trucks.

15% - 20%

Increased Availability

‍Availability has not only stabilized — it has improved dramatically.

Where availability once swung unpredictably between 40% and 75%, the fleet now operates consistently within a stable range of 57% to 63%. Even more importantly, the mine has achieved a sustained upward climb, with availability rising from the mid-50s to the mid-60s over recent months.

This represents a major 15–20% improvement in overall availability, a result that has had a direct and meaningful impact on production reliability and daily planning.

Time Savings
Supervisors save several hours weekly due to clearer communication workflows.

4 - 5 hours

Per week saved for report preparation.

12 - 18 hours

Per week saved for reliability specialist consolidating KPI data.

Key Takeaways
The Power of TerraTraax Downtime Analytics

Clean, reliable data is essential for meaningful reliability analysis.

Real-time visibility drives availability stability.

Parts delays are a hidden but controllable source of downtime.

User-friendly interfaces increase adoption and daily usage.

Transparent data strengthens collaboration across departments.

“What I appreciated most was how easy the implementation was. It was a true one-shot deal — everything was set up in a single session and we immediately started getting usable data. More than a year later, we still rely on that data every day, and the accessibility is fantastic.

TerraTraax is extremely user-friendly. Everything is simple and visual, and even supervisors who aren’t comfortable with computers can use it without training. Unlike a CMMS that takes weeks to learn, TerraTraax is intuitive for everyone.

I also want to highlight how much you listened to our needs. You adapted the platform to the way we work, almost custom to our reality. That level of support is rare — the after-service and Power BI help you provided had a huge impact. That kind of service has real value for us.”

- David Garneau, Maintenance General Foreman
Book a Demo
Downtime TrackingAnalyticsComparisonCase StudiesAboutContact
TerraTraax is a division of AIM - Asset Intelligence Management Inc.
65 Blackstone Dr. Moncton NB E1G 0P4 Canada
Privacy PolicyTerms & Conditions